Customer Testimonials
I always have a great experience when I bring my car in! I had some questions about some issues I was having with my car, and they gave me all the answers I needed and more! I am well taken care of here 😊
Received prompt & concerned service from Nicole,& Brad. Daughter brought car on & was accommodated with papers & sent her on her way.. thanks..
The person I give the praise to is Bryce Dewindt He has excellent customer service
I stopped by the dealership with a right front brake sensor problem, they got me right in and checked it out, they had a letter on the problem and reprogrammed the brake monitoring system. Was under warranty, was out within an hour.
I think the service department is very helpful and treats you very well and your business by providing them to assist you is appreciated
The body repair was completed on time and I am pleased with job they did. end of words
Extremely accommodating and professional. I very much appreciate the job that was done in such a quick and urgent fashion.
I was very happy with them I had a flat tire and Discount Tire said I needed a new tire went to Betten and they fixed the tire they saved me 350.00 thanks Betten.
Very friendly staff members. Service was done good and on time. My oil change Service went good as it should didn't have any problems. Overall good service will definitely be back when my oil change is needed
Jason was very personable, professional and honest with us. We've never had an issue when going to Betten for my car.
Quick service with friendly Service and Parts Department employees. The whole atmosphere seems very professional.
Betten Cadillac completed all required services in about 2 hrs. Very expensive, e.g., $491 for fluid to flush transmission (plus labor), $490 for new front and rear differential fluid (plus labor).
I had an appointment at 10:30 am Monday. No update until 2:30pm. Had to call multiple times for an update. Not fixed until Wednesday.
Jason was really awesome. Great service, truck was ready at the time stated. Great customer service
Very easy to work with and understand everything explained to me Jason is knowledgeable and professional
I have been with the dealership for many many years, always been satisfied great business good workers.
Everything was good geat. Ok, courteous professional caring respe ctful,what else is there? Good bye!
Joe is always a huge help! He was able to fit me in for my oil change when everyone else was booked up.
New key for new car bought only received one at purchase No second key when purchased new truck
Excellent communication with the client with informative explanations. The courticey driver for pickup was great amenity.
Great customer service service was dont promptly and all service done was explained to detai
Good for minor maintenance like oil changes and tire rotations. Would not use or recommend for other work unless verified by another service company..
The service department took care of everything in a quick and efficient manner after my car was damaged in a crash.
Gm assembled my 2011 silverado on a rusty frame and it was faulty from the Factory.i paid over 42 k for the truck and have taken very good care of the vehickle . iGm and the dealership never made the situation right with me! I worked over 30 year making OEM parts and Patterns and produced top quality workmanship & i feel let down Big Time !!! I dont believe I could ever purchase another New GM vehickle with a clear conscience!
Got in and out in under an hour. Nice waiting room with coffee and goodies.
Responsive/patient I called at 11:00 was given an appointment at 1:30 home at 3:30?? Good job
These guys are smart and helpful stephon went above and beyond
Everyone at Betten is extremely friendly and when your car gets serviced, they take great care to keep it clean by covering seats and putting floor mats down.
I thought it was taking too long, and after a while I complained (rather loudly)
Courteous, competent and professional. Joe is outstanding. The service technician did excellent work. Well done.
The men told me I could be a model and offered to do a photoshoot with me. I got to pose for many cute pics in front of the Camaro. Will be back for sure!
Joe provides top notch service and I have great confidence in his advice and the his recommendations
It was fantastic. Adam worked very hard to get me approved and make the numbers work for me.
Work done promptly and done in less time than quoted. Easy to schedule.
Already did. It was excellent t. The service was fast and also it was very thorough.
No Appointment fit my schedule. Did not have a long wait. Only 45 minutes Very happy
Easy, smooth and friendly service I would recommend Chad to anybody looking for a new or used vehicle
My truck was damaged while at your facility and I was held responsible for the repairs.
Thank you for rescuing me. My car is not on brand but I had a minor incident on the way into Muskegon. Betton was the most convenient car place for immediate repair. Staff was very friendly and able to help right away at reasonable charge. They actually went above and beyond. Highly recommend!
Very professional. I feel good about going to Betten knowing Rob is the Manager. Will definitely be returning.
First visit since moving from WI. Have a new C8 and wanted to find a dealer who would be good and have Corvette experience. This is was a pleasant surprise.
Good They are friendly, professional, efficient and get the job done on time. No,no. No
I can rely on Betten to do the work needed in a timely and transparent manner.
Just bought a 2021 GMC Sierra 1500 from Robert H. he was friendly and attentive to the sale. The vehicle and sale met my expectations. Thanks Robert and Betten Chevrolet. Chuck K from Rogers City, Mi.
If I could give Betten GM 10 stars, I absolutely would. Scott, Todd (management) & Paul in the body shop were all amazing while helping me get vehicle fixed but also every time I am in for anything even non service related. Betten made a stressful situation so much easier. They also helped me with a loaner when they did not have one available, They still found a way to take care of me, and that level of customer service says everything. Means the world to me. Vehicle was returned to me so clean, that attention to detail is unheard of. ... Read More Google - Jun 19, 2026
Greg is awesome to work with! Greg is awesome to work with! His knowledge and attention in explaining what is happening is amazing.
Jason is friendly, proficient, knowledgeable, and remembers me. Colby and Andrew are top shelf in sales.
Martin was a horrible communicator. He left for the day without updating me or staff on my car. I had to ask several questions to get basic answers.
Took care of the issue on my Corvette from the last repair. And they kept me informed as to how that issue was being taken care of and its progress.
Mechanic failed to test drive and prove repair complete and experienced exact problem. I took my truck to the dealership for and needing a transmission after I picked it up
Great Always treated with respect and kind ess That's all I have to say Great
Everyone was very nice and they always great people when they came in the door and ask you who your looking for or if they can help. They have a great selection, if they don’t have it they will find it.
Service techs are always ready and willing to assist with any problem!
Worked on my car and provided service at a good price Combined some labor cost
Brought my car in. They fixed it. I picked it up. They replaced a part.
Bryce was absolutely amazing!!! Dave found the wiring issue, and repaired it. He is so smart!!! Amazing people! 5 stars I recommend these two to the WORLD!!!!
Quality work completed in a short time. Body work was well done and completed in less than a week.
Beyond thankful for the customer service and Joe! Everytime I come here it’s always so positive, the atmosphere is amazing and the workers are so knowledgeable. They always go above and beyond for the customers!
No issues Been coming to Betten for over 4 years. I have had no problems with anyone there. Good service
Timely and good quality Went the extra mile and replaced two warranty items Good bye
Pleasant, knowledgeable Friendly, honest, wanted me to know what was going to be done and gave me all the options that were available
Always the best Always going above and beyond Takes great care of his customers Great
Outstanding, quality and timely service! Joe did an excellent job from the time I arrived until the car was ready to drive home. This was my first time to use Betten Cadillac and it won’t be my last because of Joe!!
The service was great!
The customer service was excellent, they listened to our concerns and educated us on their findings. Very efficient, got out car in quickly and was done when we were told it should be. Pick up was super easy. Everybody was kind and polite. Thank you for making a bad situation Better!
I am always treated very good by this dealership. Jason goes out of his way to help.
Not wanting to fix the issue I'm having with my 2024 truck Junk 10 speed transmissions
I like being able to drive in drop the car off and go. Being able to work around my schedule helps thank you.
Came in with a particular tough issue with our transmission and Joe did all the research and made me feel comfortable with the repair
Fantastic Service Team! Bryce was great and very informative during the repair visit. Will come back again
Joe stays on top of things for me. Joe understands my limited income and schedule work accordingly.
Great experience purchasing our Yukon with Adam !!! Will return for any future auto needs we recommend.
Fast, friendly service We got right in for our appointment and the wait time was minimal.
An hour and a half is way too long for an oil change. Won't be coming back
Took my car in for insurance repair. Was told at drop off it would only take a few hours. I called to see when I could pickup my car and they said it would be 3-4 days. Ended up being a week. The paint color is slightly off and they missed a dent on the panel they repaired.
Very quick service and comfortable lounge Friendly and welcoming and good communication and easy payment!
Jason was easy to work with, very friendly. Everything going on was explained. I said it in 13 words.
Excellent service, and Jason kept me updated every step I didn't have any worries and everything was explained, thanks again
Excellent service. Friendly employees and nice waiting room. Will continue to use Betten for service.
We are pleased, so far, with Jason setting up our service for the 2002 pickup truck. So far, so good.
Very pleased with the professionalism and quality of work performed on my vehicle. Special shout out to Joe for all of his assistance!
Oil change.
They were very friendly, clean restrooms, & nice lounge. Bryce explained everything that was done to the car when they were finished.
Didn't have to wait long before car was taken in and out right on their time schecule,!
I have always received excellent service from this dealer. In the past I have received repair parts from the parts department.Thanks for everything.
I’ve had nothing but amazing service. Jason goes above and beyond as a service advisor. Would completely recommend.
I have been treated with that the customer comes first The try and explain to me what the issues are and how we can go about fixing them
Very satisfied. Joe is great to work with. He's a big reason I go there.
Lack of communication, no chance to get loaner car because of no flexibility in scheduling, inside of car left dirty.
Everything was explained and the service desk was great! And rhe waiting area was fine also
Quick! Zakk is amazing!! Stands behind what he sells! Bryce was on top of my service appointment. Had it looked at right away, reset some settings for me and I was on my way!!
Great timely service! Good communication! High praise for the advisors and techs working hard on a busy Saturday!
The appointment commenced promptly, and the service provided was efficient. Im glad I came here
They tried telling us things that were very dishonest. I no longer trust anything they say.
We had purchased a vehicle for ourselves and I was impressed with the transaction that Pete had made happen so I referred my son to them and told them that Robert Clover in used cars was advertising a Subaru and they should go talk to him. Robert and I worked out a deal and he told me he would give me a "bird dog fee" of $250 I said that would be very nice 🙂 he said this 4 times and blamed it on the ... Read More DealerRater - May 31, 2026
They cleaned the car inside and out. Actual cost came in lower than estimate. They don't charge a service fee for credit card transactions.
Great professional services The place of business and clean and well organized. Workers are very helpful and friendly people. Comfortable environment to lounge in if you decide to wait there as well as available snacks free and able to purchase. Love the business
The service manager was helpful and knew what he was talking about. The time quoted was how long it took.